AUSTRALIA SHIPPING
Flat Rate $12 AUD orders under $50 AUD*.
*Shipping rates/options may change any time and during store offers/promotional events. Please contact us with any questions.
All orders are usually dispatched within 48 hours after receipt of payment and are shipped from Melbourne via courier with tracking.
Delivery should be made within 2-7 working days from the date of dispatch, depending on destination.
We do not dispatch or deliver at weekends or public holidays.
Planet Earth Naturals cannot be held responsible for late or failed deliveries for reasons outside of its control (e.g. in the cases of adverse weather conditions).
NEW ZEALAND AND INTERNATIONAL SHIPPING
Shipping outside Australia is calculated in different available options at checkout. Please fill in customer address form and you will be automatically notified if we ship to your region.
For all shipping enquiry please contact us.
1) Message Us.
2) Email Us
info@planetearthnaturals.com.au
+61 3 9935 1300 (10am - 4pm AEDT / Monday - Friday)
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Products with obvious signs of use
- Packaging, bottles and tubes containers have been opened.
- Any item that is not in its original condition has been damaged or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@planetearthnaturals.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@planetearthnaturals.com.au and send your item to Factory 4, 32-34 Little Boundary Road, Laverton, VIC, 3026, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Factory 4, 32-34 Little Boundary Road, Laverton, VIC, 3026, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.